Thank you for ordering from BakeStone!
We specialize in delivering fresh bakery items with utmost care and speed.
1️⃣ Delivery Coverage
| Product Type | Delivery Location | Mode |
|---|---|---|
| Cakes | Ranchi only | In-house delivery |
| Thekua, Gujiya, Anarsa & Packaged Sweets | All India | Courier shipping |
If an order is placed outside our delivery area for cakes, we will notify you for cancellation or alternate product options.
2️⃣ Delivery Timeframes
🍰 Cakes (Freshly Baked)
Delivered within 2 hours of order confirmation
Same-day delivery available across Ranchi
Delivery time may vary slightly due to weather or traffic.
🧁 Packaged Sweets (Thekua, Gujiya, Anarsa)
Shipped within 24 hours
Delivery within 3–5 business days
Tracking details provided when shipped
Delivery timelines depend on courier operations.
3️⃣ Shipping Charges
| Product | Shipping Cost |
|---|---|
| Cakes in Ranchi | Based on delivery location at checkout |
| Packaged Sweets | Standard courier charges shown at checkout |
👉 Shipping charges are non-refundable.
4️⃣ Order Confirmation & Status
Once an order is placed:
Confirmation is sent via Email / SMS / WhatsApp
Status updates provided until completed
5️⃣ Incorrect, Damaged or Delayed Items
If your order is:
Damaged
Incorrect
Spoiled
Not delivered within estimated time
Contact us within 2 hours (cakes)
or 24 hours (packaged sweets)
Include:
Order number
Photos of the product
Description of issue
Refunds/Replacements are handled as per our Refund & Return Policy.
6️⃣ Failed Delivery Attempt
If the recipient is not available:
Our delivery partner will attempt contact
Fresh items cannot be redelivered later without quality compromise
📞 Contact Us
For delivery support or queries:
📧 Email: support@bakestone.in
📞 Phone: 9955016387
📍 Address:
BakeStone, SriNiwas, Sahjanand Nagar, Road No-1,
Mandir Marg, Near Panchmukhi Hanuman Mandir,
Jora Talab, Bariatu, Ranchi – 834009
